TrueFlame Gold Standard Warranty — Summary
All TrueFlame products are protected by the Gold Standard Lifetime Warranty, the strongest coverage in the industry. This includes 100% non-prorated replacement parts for the original purchaser at the original installation site.
- Effective: Purchases made on or after March 1, 2023.
- Coverage: Replacement parts only — excludes labor, installation, and shipping.
- Registration: Must be completed online within 30 days of purchase at amddirect.com/register.
- Proof of purchase and photos are required for claims.
- Warranty is non-transferable and valid only for residential use with proper maintenance.
- Claims for out-of-box damage must be filed within 30 days of purchase and prior to installation.
Gas Appliances
(Grills, Side/Power Burners, Gas Griddles)
- Lifetime (Gold Standard): Construction & manufacturer defects, stainless-steel construction, cooking grates, burners, burner covers, valves, flame tamers, heat zone separators, and temperature gauges.
- 3 Years: All other parts and electrical components, including LED bulbs, wire harnesses, switches, transformers, and interior lighting wires/bulbs.
Drawers, Doors, Grill Liners & Carts
- Lifetime: Stainless-steel construction, workmanship, and materials.
- 3 Years: Electrical components (e.g., warming drawers).
Covers
- Lifetime: All grill, cart, side/power burner, and gas griddle covers.
Vent Hoods, Refrigeration & Cold Storage
- Vent Hoods: 5 Years on stainless steel construction; 3 Years on blowers, LED lighting, wiring harness, and switches.
- 15″ & 24″ Refrigeration: 3 Years on all construction (including compressor); 1 Year on transformer, LED bulbs, harness, switches, and interior lights.
- 21″ Refrigeration: 1 Year on all components (including compressor and electrical).
- Cold Storage & Sinks: Lifetime on ice chest, drains, and faucets.
Commercial Applications
- Lifetime: Workmanship, construction, and manufacturer defects for commercial/hospitality installations.
- Warranty is void for misuse, vandalism, theft, or failure to perform regular cleaning/maintenance.
Exclusions & Conditions
- Warranty covers parts replacement only — labor, installation, and freight not included.
- Does not cover discoloration, surface rust, corrosion, or oxidation from harsh environments or overheating.
- Improper installation, abuse, extreme conditions, grease fires, or misuse void coverage.
- Coastal, humid, and salt-air environments are subject to manufacturer review and require proof of maintenance.
For complete warranty details, visit amddirect.com.